1. Returns and Refunds
We want you to be completely satisfied with your purchase from Fruits Gallery. If you are not satisfied with your order, you may request a refund or exchange subject to the following conditions:
2. Eligibility
- Damaged or Defective Items: If your mangoes arrive damaged or defective, please contact us immediately upon receipt. We will assess the damage and provide a replacement or refund.
- Quality Concerns: If you are dissatisfied with the quality of the mangoes received, please contact us within +8801718314162 days of delivery. We may request evidence, such as photographs, to evaluate the issue.
- Non-Delivery: If your order does not arrive within the estimated delivery time, please notify us promptly. We will investigate the matter and offer a resolution.
3. Return Process
To initiate a return or refund, please follow these steps:
- Contact Us: Email us at [Your Customer Support Email] or call +8801718314162 with your order number and reason for return.
- Evaluation: We will review your request and provide instructions for returning the mangoes.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., damaged or incorrect items).
- Condition: Mangoes must be returned in their original packaging and unused condition.
4. Refund Processing
- Timing: Refunds will be processed within [number] days of receiving the returned mangoes.
- Method: Refunds will be issued to the original payment method used for the purchase.
- Partial Refunds: If only part of your order is returned, we may issue a partial refund based on the value of the returned items.
5. Exclusions
- Perishable Nature: Due to the perishable nature of mangoes, we generally do not accept returns except for reasons mentioned above (damage, defect, or quality concerns).
- Gift Cards: Gift cards are non-refundable.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Fruits Gallery
Naogaon, Rajshahi, Dhaka
Email: info@fruitsgallery.com
Phone: +8801718314162